In-house average weekday ridership for May was 2,985, down by -0.47% from last year. Supplemental providers average weekday ridership was 532, up by 42.25%. Combined in-house and supplemental providers average weekday ridership was 3,517, up by 4.25%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 33,918 boardings, up 3.54% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 87.71% for May. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.92%. On-time performance for trips with a desired arrival time was 60.67% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.49% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of May, Handi-Van operated 71,205 trips including 6,523 trips that were longer than one hour in trip time. The analysis found that 77.71% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 478 or 7.33% of these trips were more than 15 minutes longer than comparable fixed-route trips. 976 or 14.96% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 74.84% for May, down by -3.58% from last year.
Over the month of May, reservationists answered 42,025 calls. Of those calls, 84.58% were answered within 3 minutes, and 93.52% were answered in 5 minutes.
| May FY2026 |
May FY2025 |
% Change FY 25 to 26 |
11 Month FY2026 |
11 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 92,257 | 90,673 | 1.75% | 992,369 | 958,451 | 3.54% | |
| Average Weekday Ridership | 3,517 | 3,374 | 4.25% | 3,411 | 3,289 | 3.70% | |
| Unique Riders During the Month | 5,900 | 5,669 | 4.07% | 5,773 | 5,601 | 3.08% | |
| Cost per Revenue Hour | $127.30 | $119.61 | 6.43% | $121.52 | $117.59 | 3.34% | <= $90 |
| Cost per Passenger Trip | $61.83 | $56.06 | 10.29% | $58.61 | $55.51 | 5.58% | <= $39 |
| Cost per Revenue Mile | $8.46 | $8.20 | 3.17% | $8.21 | $8.11 | 1.23% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.06 | 2.13 | -3.52% | 2.07 | 2.12 | -2.12% | >= 2.2 |
| Farebox Recovery | 2.26% | 2.42% | -0.16% | 2.52% | 2.81% | -0.29% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.17% | 77.56% | -1.39% | 76.33% | 76.90% | -0.57% | |
| Early Arrivals (> 10 Minutes) | 1.21% | 0.68% | 0.53% | 0.94% | 0.82% | 0.12% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.03% | 0.00% | 0.04% | 0.03% | 0.01% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 87.71% | 88.74% | -1.03% | 87.52% | 88.50% | -0.98% | >= 90% |
| On-Time and All Early Arrivals | 88.92% | 89.42% | -0.50% | 88.45% | 89.31% | -0.86% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.47% | 0.94% | 0.53% | 1.34% | 0.84% | 0.50% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 60.67% | 61.68% | -1.01% | 57.51% | 58.09% | -0.58% | > 90% |
| Comparative Trip Length Analysis | 77.71% | 74.62% | 3.09% | 75.64% | 73.62% | 2.02% | 50% |
| Excessive Trip Length | 7.33% | 8.98% | -1.65% | 8.57% | 9.45% | -0.88% | 1% |
| No Show / Late Cancellation Rate | 3.97% | 4.16% | -0.19% | 4.19% | 4.28% | -0.09% | < 5% |
| Advance Cancellation Rate | 23.19% | 21.15% | 2.04% | 23.33% | 21.18% | 2.15% | < 15% |
| Missed Trip Rate | 1.69% | 1.17% | 0.52% | 1.57% | 1.07% | 0.50% | < 0.5% |
| Complaints per 1,000 Trips | 2.81 | 2.12 | 32.55% | 2.57 | 2.27 | 13.22% | <= 1.25 |
| Calls Answered Within 5 Minutes | 93.52% | 98.59% | -5.07% | 92.89% | 99.22% | -6.33% | 99% |
| Vehicle Availability | 74.84% | 78.42% | -3.58% | 78.52% | 75.95% | 2.57% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
